Returns & Refunds Policy
Last Updated: August 24, 2026
We want you to have a great shopping experience. Please review our return and refund policy below.
All Sales Are Final
Due to the nature of our products, we do not accept returns or refunds for change of mind, buyer’s remorse, or incorrect selections, including wrong size, color, model, or variation.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Email help@xemry.com with your order number and clear photos or videos showing the issue.
We will review your claim and, where applicable, offer a replacement, refund, or another suitable resolution.
Used Products
Used, altered, washed, damaged, or improperly handled products may not be eligible for a refund or replacement.
Order Cancellation
Please contact us as soon as possible if you wish to cancel your order. Once an order has entered processing or has been shipped, cancellation may no longer be possible.
Lost or Delivered Orders
If your order is delayed, lost, or marked as delivered but cannot be located, please contact help@xemry.com so we can assist with the investigation.
Refunds
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Important: Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.