Privacy Policy
Last Updated: August 24, 2026
At Xemry, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase through xemry.com.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, create an account, place an order, or contact us, we may collect information such as:
- Name
- Billing and shipping address
- Email address
- Phone number
- Order and purchase information
- Payment and transaction information
- IP address and device information
- Browser and website usage information
- Information you provide when contacting customer support
We only collect information that is reasonably necessary to operate our website and provide our services.
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfill your orders
- Process payments
- Ship and deliver your purchases
- Provide order confirmations and tracking information
- Respond to customer service inquiries
- Communicate with you about your orders
- Improve our website, products, and services
- Detect and prevent fraud, abuse, or unauthorized activity
- Maintain the security of our website
- Send promotional communications where permitted and where you have provided appropriate consent
- Comply with applicable legal and regulatory requirements
3. Payment Information
Payments made through our website are processed through third-party payment providers.
We generally do not store your complete credit or debit card number on our servers. Payment information is handled by the applicable payment processor according to its own privacy and security practices.
4. Order Processing & Shipping
To process and deliver your order, we may need to share necessary information such as your name, shipping address, email address, phone number, and order details with service providers involved in payment processing, order fulfillment, shipping, and delivery.
We only share information reasonably necessary to provide these services.
5. Cookies & Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and support certain website functions.
Cookies may also be used for analytics, advertising, and marketing purposes.
You can adjust your browser settings to refuse or limit cookies. However, disabling certain cookies may affect the functionality of our website.
6. Analytics
We may use third-party analytics services to understand how visitors use our website.
These services may collect information such as:
- Pages visited
- Time spent on our website
- Device and browser information
- General geographic information
- Website interactions
This information helps us improve our website and customer experience.
7. Marketing Communications
If you subscribe to our promotional communications, we may send you information about products, offers, promotions, and updates.
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us at:
Even if you opt out of marketing communications, we may still send necessary transactional communications relating to your orders, account, or customer service requests.
8. Third-Party Services
We may use trusted third-party service providers to help operate our website and business, including services related to:
- Payment processing
- Website hosting
- Analytics
- Marketing and advertising
- Order processing
- Shipping and delivery
- Customer support
- Fraud prevention
These third parties may have access to personal information only to the extent reasonably necessary to perform services on our behalf.
We do not authorize our service providers to use your personal information for purposes unrelated to the services they provide to us.
9. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
10. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our services
- Complete transactions
- Maintain business and transaction records
- Resolve disputes
- Prevent fraud
- Comply with legal, accounting, and regulatory obligations
When information is no longer reasonably required, we may delete or securely dispose of it in accordance with applicable requirements.
11. Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us at help@xemry.com so we can take appropriate action.
12. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information under applicable privacy laws.
These rights may include the ability to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Opt out of certain marketing communications
- Request information about how your personal information is used or shared
To make a privacy-related request, contact:
We may need to verify your identity before completing certain requests.
Your rights may vary depending on your state of residence and applicable law.
13. Do Not Sell or Share Requests
Where applicable law provides you with the right to opt out of certain forms of data selling or sharing, you may contact us at:
We will process eligible requests in accordance with applicable law.
14. Links to Other Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.
16. Contact Us
If you have questions about this Privacy Policy, how we handle your information, or wish to make a privacy-related request, please contact us:
Xemry
Email: help@xemry.com
Website: xemry.com
We will make reasonable efforts to respond to privacy inquiries in accordance with applicable law.